Aljirat Grocery MartGet the app

Terms & conditions

Last updated: 26 October 2026

These terms apply when you use the Aljirat Grocery Mart mobile app and website to buy groceries. By creating an account or placing an order, you agree to them.

1. Your account

  • You must be at least 18 years old to create an account and place orders.
  • You sign in with your mobile number and a one-time code. Keep your phone secure, as you are responsible for orders placed from your account.
  • Please make sure your name, phone number and delivery addresses are correct.
  • We may suspend or close accounts that are used for fraud or misuse.

2. Placing an order

  • An order is confirmed once you receive an order number in the app.
  • All products depend on stock at the store serving your address. If an item becomes unavailable, we will contact you, remove it from your order, or refund it.
  • We may limit the quantity of some products per order.
  • Product images are for illustration. Fresh produce can vary slightly in size, colour and weight.

3. Prices and payment

  • All prices are in UAE Dirhams (AED) and include VAT at the applicable rate.
  • The final amount, including any delivery fee, is shown at checkout before you place your order.
  • Prices and offers can change at any time, but the price shown at checkout is the price you pay.
  • If a price is shown incorrectly because of an obvious error, we may cancel the order and refund any payment.

4. Delivery

  • Instant delivery is available for addresses close to our stores. Delivery times shown in the app are estimates.
  • Normal delivery is delivered on the expected date shown at checkout (for example, the next day).
  • Delivery fees, free-delivery limits and minimum order amounts depend on your area and are shown before you order.
  • Someone should be available to receive the order. If we cannot reach you, we may return the order to the store.
  • Delays can happen because of traffic, weather or high demand. We will keep you updated in the app.

5. Cancellations

  • You can cancel an order in the app until it has been packed and sent for delivery.
  • We may cancel an order if items are out of stock, the address cannot be served, or payment fails. You will be told and refunded where payment was taken.

6. Returns and refunds

  • Please check your order when it arrives. If an item is missing, damaged, expired or wrong, tell us within 24 hours with a photo.
  • For approved issues we will replace the item or refund it.
  • Refunds go back to the original payment method and can take 5 to 14 working days, depending on your bank.
  • For hygiene and safety reasons, fresh, chilled and frozen items that have been opened cannot be returned unless faulty.

7. Using the app

  • Use the app only for personal, lawful purposes.
  • Do not copy, change or try to break into the app, its systems or its content.
  • All app content, including the Aljirat Grocery Mart name and logo, belongs to us.

8. Our responsibility

We take care to describe products correctly and to deliver on time. To the extent allowed by law, our responsibility for any order is limited to the value of that order. Nothing in these terms limits your rights under UAE consumer protection law.

9. Privacy

How we use your personal information is explained in our privacy policy.

10. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Disputes will be handled by the courts of Dubai.

11. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed. Using the app after a change means you accept the new terms.

12. Contact us

For questions about these terms or an order, contact us: