This policy explains how Aljirat Grocery Mart (“we”, “us”) collects, uses and protects your personal information when you use our mobile app and website.
1. Information we collect
We only collect what we need to run your account and deliver your orders:
- Account details: your mobile number, and if you add them, your name, email address and profile photo.
- Delivery addresses: the addresses you save, the contact name and phone number for each, and the map location you pin.
- Orders and activity: the products you order, your cart, your wishlist, order history and delivery preferences.
- Device information: your device type, app version and a notification token, used to keep you signed in and send order updates.
- Payment information: card payments are handled by our payment provider. We do not see or store your full card number.
2. How we use your information
- To create your account and verify your mobile number with a one-time code.
- To check whether we deliver to your address and which delivery options are available.
- To prepare, deliver and support your orders, and to contact you about them.
- To show you relevant products, offers and bestsellers in your area.
- To keep accurate records for accounting and VAT purposes, and to prevent fraud and misuse.
- To improve the app and our service.
3. Location
We use the location you pin for a delivery address to find the nearest store and to deliver your order. If you allow it, the app can use your current location to help you set an address faster. You can turn location access off in your device settings at any time and enter your address by hand instead.
5. How long we keep it
We keep your account information for as long as your account is active. Order and invoice records are kept for the period required by UAE tax and commercial law, even after you delete your account. One-time login codes expire after a few minutes.
6. Your choices and rights
- You can view and update your profile and addresses in the app at any time.
- You can turn off notifications in your device settings.
- You can ask us for a copy of your information, or ask us to correct it.
- Deleting your account: go to Profile → Delete account in the app, or email us. This removes your name, email, photo, addresses, cart and wishlist. Order records needed for legal purposes are kept without your contact details.
We handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
7. Security
We protect your information with encrypted connections (HTTPS), secure sign-in tokens and restricted staff access. No system is completely secure, but we work to keep your data safe and will act quickly if a problem occurs.
8. Children
The app is intended for people aged 18 and over. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy from time to time. We will show the new date at the top of this page and tell you in the app about important changes.
10. Contact us
If you have any questions about your privacy, please contact us:
- Email: support@aljirat.com
- Phone: +971 4 000 0000
- Address: Dubai, United Arab Emirates